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FAQs and things to know

How do I get in touch?

We would love to hear from you!  The best way to communicate is through email: distortionfibers@gmail.com  You can also contact us through the distortionfibers.com

Contact Us page.

How do I care for the items that I've created with Distortion Fibers yarn?

The general rule of care for hand dyed yarns is to hand wash cold with a small amount of your favorite wool wash or gentle detergent, and lay flat to dry.   These yarns are dyed with a specific multistep process to ensure color fastness, however some initial bleeding may occur. It's OK!  As with any fiber or fabric, use caution when putting a very dark color right next to a very light color (e.g. red/hot pink and white).  Taking care to properly clean and store your garments and accessories will ensure that they stay looking amazing for years to come.

 

I have a question about a yarn base, color, or pattern?

Please feel free to contact us with any questions regarding our yarn bases, patterns, or colors. The best way to do that is through email - distortionfibers@gmail.com, or through the Contact Us page at distortionfibers.com

How is color representation managed?

 

Due to the nature of yarns hand dyed in mulitple small batches, there may be some variation in colorways. This is particularly true with speckles.  Photos are made to capture colors in their truest form, however please note that some variations may occur due to differences in viewing platforms, computer settings, and/or lighting. Photos may be a representation and not the actual product.

What are your shipping policies?

 

  • At this time, we are only able to ship domestically within the United States. 

  • Shipping is provided via USPS (First Class or Priority). Any package over 1lb. must be shipped Priority per USPS. Tracking numbers are provided.

  • Most of our Ready to Ship orders are out the door within 3 business days, unless otherwise noted. Timelines for custom dyed orders will be communicated separately.  

  • Distortion Fibers is not responsible for damaged, lost, or late packages after the shipping company has physically taken the product.  If there is an issue with lost or late packages, I am happy to help advocate for a resolution.

Do you accept returns?  How do I do that?

  • I strive for great customer service, and making sure that you are happy and satisfied with your purchase is a top priority. Please email me at distortionfibers@gmail.com right away if there are any issues with your products. Shipping is non-refundable. Customer assumes responsibility for return shipping costs, unless the mistake was on our end, in which case, the cost of return and/or exchange will be refunded. Yarn must be returned in the exact condition in which it arrived (skeined and unwound, labeled, can not smell of pets or food or smoke).  Please allow 7 business days from receipt of product for refunds to post. 

  • All sale items and face masks are final sale, non returnable or refundable.

Do you accept wholesale orders?

Yes! Please email me at distorionfibers@gmail.com

What payment methods do you accept?

At this time, we accept all major credit cards as well as PayPal.

 

 

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