​

How do I get in touch?

 

I would love to hear from you!  The best way to communicate is through email: distortionfibers@gmail.com  You can also contact me through the distortionfibers.com Contact page.

​

How do I care for the items that I've created with Distortion Fibers yarn?

 

The general rule of care for hand dyed yarns is to hand wash cold with a small amount of your favorite wool wash or gentle detergent, and lay flat to dry. These yarns are dyed with a specific multistep process to ensure color fastness, however some initial bleeding may occur. It's OK! As with any fiber or fabric, use caution when putting a very dark or intense color right next to a very light color (e.g. red/hot pink and white).  

 

The majority of Distortion Fibers is superwash and, yes, it stretches when it gets wet. Again, it's OK! You can either lay it flat to dry in the dimensions that you want it, or if final dimensions aren't that important (like with a cowl), you can put it in the dryer!  I personally put mine in the dryer on low and dry in 5 minute increments until it's almost dry but not completely and lay it flat for the remainder.  It'll fluff right up and look like new. Taking care to properly clean and store your garments and accessories will ensure that they stay looking amazing for years to come.

​

I have a question about a yarn base, color, or pattern...

 

Please feel free to contact me with any questions regarding Distortion's yarn bases, patterns, or colors. The best way to do that is through email - distortionfibers@gmail.com, or through the Contact Us page at distortionfibers.com

 

How is color representation managed?

 

Due to the nature of yarns hand dyed in mulitple small batches, there may be some variation in colorways. This is particularly true with speckles.  Photos are made to capture colors in their truest form, however please note that some variations may occur due to differences in viewing platforms, computer settings, and/or lighting. Photos may be a representation and not the actual product.

 

What are your shipping policies?

​

• At this time, I am only able to ship domestically within the United States. 

• Shipping is provided via USPS (First Class or Priority) or UPS.. Any package over 1lb. must be shipped Priority per USPS. Tracking numbers are provided.

• Most "Ready to Ship" orders are out the door within 3 business days, unless otherwise noted. Timelines for custom dyed orders will be communicated separately.  

• Distortion Fibers is not responsible for damaged, lost, or late packages after the shipping company has physically taken the product.  If there is an issue with lost or late packages, I am happy to help advocate for a resolution.

 

Do you accept returns?  How do I do that?

​

• I strive for great customer service, and making sure that you are happy and satisfied with your purchase is a top priority. Please email me at distortionfibers@gmail.com right away if there are any issues with your products. Shipping is non-refundable. Customer assumes responsibility for return shipping costs, unless the mistake was on my end, in which case, the cost of return and/or exchange will be refunded. Yarn must be returned in the *exact* condition in which it arrived (skeined and unwound, labeled, can not smell of pets or food or smoke).  Please allow 7 business days from receipt of product for refunds to post. 

• All sale items are final sale, non returnable or refundable.

 

Do you accept wholesale orders and/or trunk shows?

 

Yes! Email me at distorionfibers@gmail.com

 

What payment methods do you accept?

 

At this time, we accept all major credit cards, PayPal, and Apple Pay.

​